Returns Policy

 

All of our products come with a no quibble guarantee. If any item is not to your liking for any reason you can return it for a refund. Simply return the unused item to us, in its original packaging and with a copy of your invoice, within 7 working days of receipt.  Prior to returning the item please notify us, quoting your order number.  Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.  We recommend that you wrap all items carefully and that you either use a recorded delivery service, or obtain a free Certificate of Posting from the Post Office, to cover loss or damage in transit. When we receive the item back in good resaleable condition we will issue a refund and advise you by email.

In the case of faulty products, damaged goods, and items sent in error, please contact us before returning them and we will advise you of the best course of action.  We do not always need these items returned and we will alway sort out any problems as quickly as possible.

To contact us you can either send an email to sales@bluebellsandjellyfish.co.uk or use the 'Contact' link in the header bar. Please remember to quote your order number.